Top 34 Customer Feedback Tools
How to know is my customer happy or not ?? A guide to measure the client satisfaction !!
How to know is my customer happy or not ?? A guide to measure the client satisfaction !!
When you keep measuring clients feedback you have the ability to improve your product or service and be a strong competitor.it shows you also the weaknesses and strengths of you ,how to solve the customer’s problems and improve customer satisfaction.
There are many tools that help you to get into the head of client , gather feedback and get valuable insight from customers . Here are some of tools, Just choose the ones that will help your company achieve its biggest goals !!
1- Live Chat Inc
The fastest way to help your customer. Start chatting with visitors who need your help using a free, 30-day trial. Clean and easy-to-use applications. Chat tools. Customization. Engaging customers. Reports and analytics. Applications. Integrations. E-commerce tools. Ticketing system. Team management. Getting feedback. Visitors tracking. Security. API.
$16-$149 (Starter-Enterprise Plus)
FeedCheck brings all customer reviews in one place
Your customers want to chat with you. Answer their questions before they leave. Make happier customers. Chat in minutes. Copy. Paste. Chat. With beautiful themes, text and language you choose, and even a powerful API, Olark is entirely in your control. Integrate with the software you love. Get instant feedback from your customers so you know you’re making them happier. Discover how to improve your product and experience.
Customer communication made simple. Intercom is one place for your entire business to see and talk to customers. Have live conversations and send targeted messages to website visitors and users of your app.
Survicate allows you to survey precisely targeted segments of website visitors to gain qualitative data for business decissions.
Better customer support with WhatsApp. Provide customer support using instant messaging apps from one web-based platform.
Request Custom Quote $
One simple mission: Make forms awesome. Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Takes the heavy-lifting out of creating user-friendly surveys and other types of online forms
$0-$20 (Free-Pro+ Custom Quote)
Get Voice of Customer Insights that Help Your Business Grow. Analytics tells you what people are doing, Qualaroo tells you why. Qualaroo website surveys uncover customer insights that lead to better business results. Makes it easy to survey specific groups of website visitors to gain qualitative information. Get a clear picture of who your customers are, and what they’re looking for on your site.
$63-$499 (Small Business-Enterprise)
9- Survey Monkey
Survey your target market. Compare your survey data to organizations like yours. Create any type of survey—from simple to sophisticated—with our powerful and easy-to-use survey builder. Make smarter decisions with data. Buy a targeted audience. Built to meet your business needs.
Talk to your customers in real-time. Live chat is a faster and more personal way for you to engage your customers. Give your brand a voice and build meaningful relationships by talking to customers over live chat. Increase the chances of high value engagement and more sales by using proactive chat to automatically reach out to customers. Your customers aren’t clones. Use advanced analytics and visitor targeting to create a unique experience for each visitor.
Subiz is an agile yet remarkable live chat solution for eCommerce website to fulfill every single customer requirement and boost sales.
$11.90 – $21/mo per agent
Collect user feedback from web apps using Net Promoter Score. Simple and customizable.
Gather in-app user feedback for free. Available on websites, iOS, and Android
nanorep is a cloud-based digital customer assistant, providing instant actionable answers, relevant to each user. Our software is a powerful combination of contextual search, smart knowledge base and real-time customer analytics. We help companies successfully manage and scale their digital self-service experience.
All-in-one conversion suite. Get valuable customer feedback through surveys and polls. Use A/B Testing and Personalization to test changes based on customer data. Create a free account and gain instant access to all features to help you increase conversions and grow your business.
Transform your online surveys into great customer experiences. Use Surveypal to design beautiful, cross-device surveys that boost response rates. Simply drag & drop, publish and start collecting responses today. Start with ready made templates. Collect responses with just a couple of clicks. Office compatibility. Cross-device surveys.
$0-$40 (Free-Enterprise Custom Quote)
Readers can choose one of five emotions to express their feelings about the content.
ReviewTrackers empowers businesses to generate new online reviews from their happiest customers, collect their customer feedback and then visualize all your customer insights in one easy to use dashboard.
19- Google Forms
Collect and organize information big & small with Google Forms. For free.
20- Best in Test
Gather reviews from your real customers on location in just 30-60 seconds or automated via email. Survey and Testimonial tools are included.
Unlock your business growth like never before. Optimize websites for better user experience and higher conversion. Build successful navigation and outstanding look and feel to make your website a true joy to use. Establish better relationships with users who will be more likely to turn into loyal customers. Turn your visitors into clients. Identify opportunities for improvement. Skyrocket customers’ engagement.
$19 – Enterprise
Give your users a great experience. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more.
Yotpo gets businesses tons of reviews and then turns them into traffic and sales. Over 120,000 businesses — from one-man-shows to global enterprise companies — use Yotpo because it’s exclusive in-mail form gets more reviews than any other solution, and it has tools that marketers love.
$0-$500 (Free – Enterprise Custom Quote)
Proonto is an end to end live support & sales solution which includes an advanced live support software and qualified sales associates to staff it.
Improve customer satisfaction over time. Temper measures how your customers feel about your business so you know what to improve. Put together a question in seconds that helps you identify an area, interaction, page or feature where you could improve. Drop in a tiny bit of code on your site or in emails where you want the question to appear. Watch the ratings roll in from your customers, giving you real-time feedback about which areas of your business delight or disappoint. Pinpoint areas that need improvement & when changes to your product helped or hurt the experience. Then do something.
$12-$199 (Hobby-White Label)
LiveEngage transforms the connection between brands and consumers. Gain more loyal customers, drive greater sales and reduce costs. It’s time to ditch voice. Make sure that your customer never holds again through easy and secure messaging. Stay connected with your customers at all times. Through mobile messaging, you’re right in the consumer’s pocket, whenever they need you. Download the LiveEngage app today.
Apps need love too. Power native in-app surveys, ratings prompts, reviews, and messaging with Apptentive’s software kit. It’s the mobile CRM solution that earns customer love and retention. Learn how customers feel about your app. Have two-way conversations between you and your customers, inside your app. Collect quantitative data and qualitative information with a tap. provides key insights to who your customers are, what they care about, and how to talk with them. Utilize the data to communicate more personally and more effectively.
$0-$299 (Support-Enterprise Custom Quote)
28- User Report
Free and easy tools for getting user feedback and data
29- Page Proofer
Make it simple for your team and clients to leave feedback. Share, comment and track in three clicks
30- Bracketeers – Interactive Voting Brackets
Gain customer and consumer input through a new medium – brackets! Run A/B test based feature bake-offs, get real time sentiment on various competitors in real time.
MyFeelBack is a customer knowledge solution to help companies capture the customer insights they need to make data driven decisions and improve their businesses.
Form endpoints to manage the backend of your online webforms.
Houston helps early-stage startups grow, engage, and learn from their early adopter email list, so they can launch stronger products. Houston keeps their early audience engaged with a sequence of automated emails, and uses simple micro-surveys within each email to get instant, ongoing feedback from their most engaged prospects.
Add Bornevia live chat widget on your website to talk to your online visitors in real-time. Automatically greets them using time-based rules and add your own custom branding banner on the live chat widget. Keep track of response time and chat durations on built-in analytics. In the end, seamlessly integrate live chat with other communication channels such as email in Bornevia. Boost your online conversion while building great relationship with your customers
$5/user/month (live chat only)